Frequently Asked Questions
Q: What makes Little Etchers unique?
A: Little Etchers is committed to providing high-quality laser cutting services for a range of items, including custom orders. We also offer a range of payment options, including PayPal and debit/credit cards through Stripe.
Q: What kind of custom orders does Little Etchers offer?
A: Little Etchers offers custom orders for a range of items, including wooden keepsakes, baby items, business items, and personal items. Please email us for a quote on your custom orders.
Q: What is your return policy?
A: We will happily accept returns on items if unopened and not damaged. If the item is personalised refunds will not be offered, if you have made a mistake with spelling or details on personalised items please reach out via email ASAP and we will attempt to rectify this before production.
Return postage is at the responsibility of the buyer.
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Q: What is the average turn around time for orders at Little Etchers?
A: The turnaround time for orders at Little Etchers is typically 2-5 business days, depending on the size of the order.
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Q: What is shipping time for orders:
A: Shipping times are as follows:Standard shipping - 2-5 business days for metro areas and 5-10 business days for rural areas. Express shipping - 1-3 business days for metro areas and 3-7 days for rural areas.